ROYAL ACADEMY OF DIPLOMA

Our Promise

PRIVACY POLICY

(Part 1 of 2)

Effective Date: July 6, 2026

1. Introduction

Welcome to ROYAL ACADEMY OF DIPLOMA (“we,” “our,” “us,” or “the Academy”). We are committed to protecting the privacy and personal information of our students, parents, website visitors, prospective students, and other users.

This Privacy Policy explains how ROYAL ACADEMY OF DIPLOMA collects, uses, stores, processes, shares, and protects your personal information when you visit our website, submit enquiries, register for our courses, communicate with us, or use any of our services, including communications through the Meta WhatsApp Business Platform and Google Rich Communication Services (RCS).

We process personal information in accordance with applicable laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable privacy and data protection requirements. Our messaging practices are also designed to comply with Meta Business Messaging Policies and Google RCS Business Messaging requirements.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.

2. Information We Collect

Depending on how you interact with ROYAL ACADEMY OF DIPLOMA, we may collect different categories of information.

A. Personal Information

This may include:

  • Full name
  • Mobile number
  • Email address
  • Residential address
  • City and State
  • Date of birth (where required)
  • Parent or guardian details
  • Educational qualifications
  • Identity details where legally required
  • Admission-related information
  • Payment information (excluding complete card details)

B. Student Information

For educational services, we may collect:

  • Course preferences
  • Academic records
  • Registration details
  • Attendance information
  • Examination details
  • Certificates issued
  • Student enquiries
  • Support requests

C. Device Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language preferences
  • Date and time of access
  • Website usage statistics
  • Referral source
  • Session identifiers

D. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Maintain secure sessions
  • Measure website performance
  • Understand visitor behaviour
  • Enhance user experience

You may manage or disable cookies through your browser settings; however, certain website features may not function properly if cookies are disabled.

E. WhatsApp and RCS Message Data

When you choose to communicate with us through WhatsApp Business or Google RCS, we may process:

  • Mobile number
  • Message content
  • Date and time of communication
  • Delivery and read status (where available)
  • Template message identifiers
  • Customer support interactions
  • Communication preferences
  • Consent records for receiving business messages

We do not intentionally collect more information than is reasonably necessary for providing our services.

3. Purpose of Data Collection

ROYAL ACADEMY OF DIPLOMA collects information for legitimate educational and business purposes, including:

  • Responding to enquiries
  • Processing admissions
  • Managing student records
  • Delivering educational services
  • Scheduling counselling sessions
  • Processing registrations
  • Providing customer support
  • Sending academic updates
  • Delivering examination notifications
  • Issuing receipts and confirmations
  • Improving our website and services
  • Preventing fraud and misuse
  • Meeting legal and regulatory obligations
  • Maintaining communication with students and parents
  • Sending WhatsApp Business and RCS notifications after obtaining appropriate consent where required

We collect only information that is relevant and necessary for these purposes.

4. Consent for WhatsApp & RCS Data Processing

Where required by applicable law or platform policies, ROYAL ACADEMY OF DIPLOMA obtains your consent before sending promotional or non-essential communications through WhatsApp Business or Google RCS.

By voluntarily providing your mobile number and interacting with us, you acknowledge and consent to receiving service-related communications such as:

  • Admission confirmations
  • Counselling schedules
  • Fee reminders
  • Course updates
  • Timetable notifications
  • Examination alerts
  • Academic announcements
  • Student support responses
  • Registration confirmations
  • Other transactional communications directly related to your relationship with the Academy

You may withdraw your consent for promotional communications at any time by following the opt-out instructions provided or by contacting us. Withdrawal of consent will not affect transactional or legally required communications.

5. Legal Basis for Processing

ROYAL ACADEMY OF DIPLOMA processes personal information based on one or more of the following lawful grounds:

  • Your consent.
  • Performance of a contract or pre-contractual steps.
  • Compliance with applicable legal obligations.
  • Legitimate interests, such as improving our services, preventing fraud, ensuring security, and responding to enquiries, provided such interests do not override your rights.
  • Protection of vital interests where applicable.

Where consent is the basis for processing, you may withdraw it at any time, subject to legal and contractual limitations.

6. How We Use Collected Data

We may use your information to:

  • Verify your identity.
  • Process admissions and registrations.
  • Deliver educational services.
  • Maintain student records.
  • Communicate regarding courses and schedules.
  • Respond to enquiries.
  • Send invoices and payment confirmations.
  • Provide customer support.
  • Improve our website and services.
  • Conduct internal analytics.
  • Detect unauthorized activity.
  • Protect the security of our systems.
  • Comply with legal obligations.
  • Deliver approved WhatsApp Business and Google RCS communications in accordance with applicable platform policies.

We do not sell your personal information to third parties.

7. Data Retention & Deletion

ROYAL ACADEMY OF DIPLOMA retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may vary depending on:

  • Admission status
  • Student relationship
  • Legal requirements
  • Accounting obligations
  • Regulatory compliance
  • Resolution of disputes
  • Security investigations

When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with our internal data retention practices.

8. Data Sharing with Third Parties (Meta, Google & Service Providers)

We may share limited information with trusted third parties only where necessary to provide our services or comply with legal obligations. Such parties may include:

  • Meta Platforms for WhatsApp Business messaging.
  • Google and participating telecom operators for Google RCS Business Messaging.
  • Cloud hosting providers.
  • Payment gateway providers.
  • Technology service providers.
  • IT support vendors.
  • Professional advisers, auditors, or legal consultants.
  • Government authorities or regulators where disclosure is required by law.

We require service providers to process personal information only for authorized purposes and to implement appropriate security measures. We do not authorize third parties to use your information for their own independent marketing purposes unless you have separately consented.

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